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Skills in Action for Canada’s Workforce

Online Learning Modules on Skills for Success

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The Skills in Action platform provides training capsules designed to help Canadians better prepare for employment as well as adapt and succeed at work.

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Skills for Success

Problem solving

Problem-Solving

Problem-solving is the ability to identify, analyze, propose solutions, and make decisions.  In the workplace, this will help you: 

  • Think about different ways to accomplish a task
  • Collect the right information
  • Choose the best solution
  • Determine the order of priority of tasks
  • Identify and resolve problems
  • Make better decisions

The ability to solve problems effectively improves: how you conduct business, achieve your goals and meet your deadlines

The chapters of the Problem-Solving training are:

  1. Introduction to the PDCA method
  2. Describe the problem
  3. Determining the root cause of a problem
  4. Formulate solutions
  5. Select the best solution
  6. Developing and overseeing a project
  7. Acting to maintain the gains

 

Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.

Complies with accessibility standards WCAG 2.0 AA.

Communication

Communication is the ability to receive, understand, consider, and share information and ideas through speaking, listening, and interacting with others. In the workplace, this will help you:

  • Work effectively as a team to solve problems
  • Listen, pay attention and understand others
  • Collect and share information in a way that others can clearly understand.
  • Develop good working relationships with colleagues and customers, particularly people of different origins and cultures

The chapters of the Communication training are:

  1. Nonverbal communication
  2. Engaged listening
  3. Communication in project management

Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.

Complies with accessibility standards WCAG 2.0 AA.

Collaboration

Collaboration is the ability to contribute and support others to achieve a common goal. In the workplace, this will help you:

  • Support and value others
  • Contribute to the work of the team
  • Handle difficult interactions

Work respectfully with people:

  • Different professions
  • From different cultures and backgrounds
  • Different experiences

The chapters of the virtual Collaboration and digital collaboration tools training are:

  1. Virtual Workplace
  2. Digital Documents
  3. Videoconferencing
  4. Workplace Collaboration


Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.

Complies with accessibility standards WCAG 2.0 AA.

Adaptability

Adaptability is the ability to achieve or adjust goals and behaviours when expected or unexpected change occurs, by planning, staying focused, persisting, and overcoming setbacks. In the workplace, this will help you:

  • Cope effectively with change
  • Acquire new behaviors
  • Don’t give up when situations are difficult, stay positive
  • Learn new skills
  • Stay focused on your responsibilities and goals
  • Manage stress

The chapters of the Adaptability training are:

  1. What is adaptability?
  2. Stages of change
  3. Resistance to change
  4. The transition process
  5. Adaptability, how?


Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.

Complies with accessibility standards WCAG 2.0 AA.

Innovation

Creativity and Innovation is the ability to imagine, develop, express, encourage, and apply ideas in ways that are novel, unexpected, or challenge existing methods and norms. In the workplace, this will help you:

  • Find new, unique or “off the beaten track” ideas
  • Propose new solutions or approaches to address challenges
  • Approach something in a completely different way
  • Manage stress

The chapters of the Innovation training are:

  1. Innovation, what is it?
  2. S.W.O.T Analysis
  3. Risk management plan
  4. Quality Analysis
  5. Critical thinking is not about criticizing


Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.

Complies with accessibility standards WCAG 2.0 AA.

Digital Skills

Digital technology changes the way we work, learn and run businesses. The Digital Skills module helps learners with using digital tools to do work tasks such as:

  • Communicating with coworkers by email
  • Learning to create and access a user account on a website and protect personal information
  • Doing research online
  • Learning to use tools of cloud computing

Here are the module topics in the Digital Skills training:

  • Communicating by Email
  • Completing a Transaction Online
  • Viewing Documents Online

Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.

Complies with accessibility standards WCAG 2.0 AA.

Reading

Reading skill refers to understanding sentences or paragraphs. In the workplace, it generally involves:

  • Reading notes
  • Memos
  • Specifications
  • Books
  • Letters
  • Manuals
  • Regulations
  • Reports or journals

Reading can include print and non-print media, for example, text on computer screens.

Here are the module topics in the Reading Text training:

  • Use Key Words and Key Phrases
  • Use Headings to Search
  • Combine Information
  • Confirm Unfamiliar Information
  • Integrate Information
  • Scan to Quickly Find Information
  • Decode Indirect Information
  • Skim for the Main Idea
  • Follow Steps

Developing reading skills makes it easier to complete tasks such as locating the answer to the question, “How many parts per million of H2S gas will result in the total loss of the ability to smell odour?” in an 18 page booklet.

Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.

Complies with accessibility standards WCAG 2.0 AA.

Numeracy

Numeracy refers to the ability to use numbers, symbols, and graphs. In the workplace, it generally involves:

  • Estimating with numbers
  • Scheduling or budgeting
  • Making measurements
  • Money math
  • Data analysis

Numeracy at work includes using tools such as computers, scales and calculators and making calculations without a calculator.

Here are the module topics in the Numeracy training:

  • Numeracy Problems
  • Decimals
  • Conversion
  • Advanced Numeracy Problems
  • Calculate Orders and Requisitions
  • Estimating
  • Fractions
  • Percentages
  • Numeracy Operations
  • Measurement
  • Calculate Invoices and Material Costs

Developing your numeracy skills makes it easier to complete tasks such as calculating the correct amounts on supplier and customer invoices, including taxes, shipping and handling.

Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.

Complies with accessibility standards WCAG 2.0 AA.

Thinking Skills

Thinking Skills covers the following:

  • Problem-solving
  • The ability to understand what is needed
  • Decision-making

There are many uses for the skills covered in this module. For example, a worker is building a new refrigerator motor. They must understand instructions, decide on parts, and troubleshoot errors. Here are the module topics in the Thinking Skills training:

  • Analyze Tasks
  • Locate Information
  • Analyze Questions
  • Validate Solutions

These four modules provide the foundation for tasks that need reading and numeracy skills.

Learners will earn badges when they complete a module and gain a certificate of completion at the end of the training.

Complies with accessibility standards WCAG 2.0 AA.

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